Laila Brassil
Customer SupportLaila is one of the friendly faces at MTP Health’s front desk, and often the first point of contact for patients. She assists with enquiries, appointments and bookings, and makes sure every visit to the clinic runs smoothly.
Helping patients feel informed and comfortable
With six years’ experience across customer service and healthcare administration, Laila coordinates surgical and allied health bookings, answers phone calls and emails, helps patients with their enquiries and manages billing.
Patients often get in touch with questions about appointments, how to prepare for a visit or what to expect on the day — and her aim is always to make each interaction friendly, clear and straightforward, so people feel informed and comfortable throughout.
Friendly, clear and straightforward support
A warm welcome
When you first contact the clinic, you can expect a warm welcome and help through the booking process.
Clear guidance
Laila helps guide patients on what to expect before their appointment so they can feel prepared.
Kind and patient
Being kind, patient, organised and a good listener is what she believes matters most.
Making things easier
What she finds most rewarding is knowing she’s helped make a patient’s experience that little bit easier.
Support from the first interaction
When you first contact the clinic, you can expect a warm welcome, help through the booking process and guidance on what to expect before your appointment.
Making sure everything is ready
A good part of Laila’s role happens behind the scenes, too, working with the admin team to make sure everything is organised and ready before you arrive.
Making visits smooth and welcoming
Supporting patients throughout
Laila’s aim is always to make each interaction friendly, clear and straightforward, so people feel informed and comfortable throughout.
Six years in customer service and healthcare administration
With six years’ experience across customer service and healthcare administration, Laila coordinates surgical and allied health bookings, answers phone calls and emails, helps patients with their enquiries and manages billing.
Supporting the front desk and admin team
Laila is one of the friendly faces at MTP Health’s front desk, and often the first point of contact for patients. She assists with enquiries, appointments and bookings, and makes sure every visit to the clinic runs smoothly.
The team is always here to help
Questions and guidance are always welcome
As she’d tell you herself, the team is always here to help — answering questions, offering guidance, and making your experience as smooth and welcoming as possible.
Beyond the clinic
Outside of work, Laila enjoys spending time with family and friends, walking her dog, trying new restaurants and relaxing with a good book. Something that might surprise you: she’s naturally quite shy and introverted, but working in healthcare has helped her grow in confidence and genuinely enjoy meeting and connecting with new people.
Book an appointment with MTP Health
Take the next step with the MTP Health team and book an appointment at a time that suits you.