Your First Consultation FAQ's
Once you have booked your initial consultation with our team you will be sent a series of confirmation communications.
You will receive your booking confirmation with the time, date and practice location of your appointment.
Please check this to ensure what you have booked is correct.
You will receive an additional SMS and/or EMAIL reminder prior to your appointment date.
Next you will receive an New Patient Intake Questionnaire via EMAIL and/or SMS.
Please ensure you complete this PRIOR to your appointment as it will save you time and allow our team to adequately prepare for your consultation.
REFERRAL
While you do not need a referral to see our surgeons, we prefer that you get one from your GP or referring specialist
- You need a referral to get back a portion of your consultation fee from Medicare
- Your GP is an integral member of your healthcare team and we will want to communicate with them
Your GP referral lasts 12 months and a specialist referral lasts 3 months
If you are a new patient you can book to see our surgeons online using the BOOK NOW button at the top of the page or if you would prefer you can call us on 02 9055 1766.
If you need to make a follow up call or change an existing appointment please call us on 02 9055 1766.
Once you have made your appointment, you will receive text messages requesting information on your general health as well as your specific injury or condition. Having these completed in advance helps our surgeons to prepare for your appointment and offer you more time.
REFERRAL
While you do not need a referral to see our surgeons, we prefer that you get one from your GP or referring specialist.
Your GP referral lasts 12 months and a specialist referral lasts 3 months.
IMAGING
Our surgeons can access imaging online from most imaging centres in Sydney. Our team will ask you for the centre where you had your imaging prior to the appointment so we can look through them in advance.
If in doubt, bring your images.
CLOTHING
We recommend loose fitting clothing and it is helpful to bring shorts so that your legs can be examined more easily.
Please arrive at least 8 minutes before your booked appointment time to allow us to book you in and check you have all your information filled out correctly.
We do our very best to run to time but we understand that life can get in the way for you so please call us if you are running late.
If you have been asked to get imaging prior to the appointment, make sure you have plenty of time to get from the imaging centre to our consulting locations.
In line with NSW government regulations you will be required to wear a face mask on arrival and in the waiting area of the clinic. You will also be required to leave your mask on if being treated in a consultation room or undergoing assessment in a consultation room.
If you were seen by the doctors at the emergency department and advised to come see one of our surgeons but haven't yet been seen by or been operated on by them yet then you need to book in for our fracture and injury clinic.
If you were admitted under one of our surgeons onto the ward or had an operation then please call 02 9055 1766 and book a post-op follow up appointment. This may need to be booked alongside a physiotherapy appointment as well if you have casts, braces or wounds that need managing.
Payment is due at the time of consultation. If you have any questions about costs, please raise them before you see the surgeon.
If you have booked online, your payment details will be stored and charged at the time of the appointment.
New patient appointments with our surgeons cost $260. You will get approximately $78 back from Medicare.
Follow up appointments with our surgeons costs $155. You will get approximately $38 back from Medicare.
(There is no rebate from your private health fund for outpatient medical appointments.)
Pre-op Joint clinic appointments attendance cost $250
We understand that you may need to change or cancel your appointment and we will do our best to accommodate you.
You will be sent text messages between 3 to 7 days from your appointment asking to confirm. Please respond with a 'Y' to confirm and call or email us if you need to make changes.
We do ask that you request these changes with more than 48 hours notice to allow others the chance to use your appointment time.
We have a cancellation policy to charge 50% of the consult fee if the appointment is cancelled within 48 hours and 100% for a no-show.
Yes we do. There is no substitute for in person consultation so we can see you and carry out physical assessment however we can see you remotely in many cases, so if distance or transport is an issue we are more than happy to assist.
Our surgeons do carry out Medicolegal assessments for lawyers and the Personal Injury Commission.
However, all enquiries from patients or lawyers reagrding these cases need to be directed to info@sinergy.com.au
The short answer is Yes - our surgeons see both private and public patients. They operate on public patients who live in the Northern Beaches catchment at the Northern Beaches hospital.
You have 2 choices -
- You can be seen at the next available appointment and pay the full consultation fee as out of hospital consultation fees are not covered by private health funds anyway
- You can ask to be booked into the 'Bulk Bill' clinic
The bulk bill clinic is run every month for public patients at no out of pocket cost. There are limited spaces and you may have to wait a few months
You must be covered by Medicare and have a GP referral stating that you are a public patient before you can be booked into the bulk bill clinic.
The hospital often don't contact surgical patients until the day before their operation. If concerned you can always call the hospital and ask for admissions or bookings to check -
North Shore Private - (02) 8425 3000
Northern Beaches Hospital - (02) 9105 5000
Mater Hospital - (02) 9900 7300
Sydney Adventist Hospital - (02) 9480 9111
All surgical invoices at MTP Health are paid two weeks (14 days) before your surgery to guarantee going ahead. If you feel there may be issues covering your bill, please let us know well in advance and we can look at payment plans for you.
All surgical plans are individual and this is especially important for medications. We will have made a plan with your physicians, GP and our anaesthetic team. If you cannot remember your medication plan please contact us on admin@mtphealth.com.au or 02 9055 1766