Abbie Court
Medical SecretaryAbbie is a Medical Secretary and one of the friendly first points of contact at MTP Health. She looks after phones and emails, books and schedules appointments, keeps the practitioners’ diaries running, and manages WorkCover claims and referrals.
Looking after people and keeping things running smoothly
She came to healthcare administration after more than ten years in childcare — a bigger leap on paper than in practice.
As she sees it, both come down to the same thing: looking after people, keeping them in the loop, and staying calm when someone’s having a stressful day.
Friendly, patient and practical support
Clear information
Most of the questions Abbie helps with are the practical ones — whether you need a referral, what an appointment costs, and what you’ll get back from Medicare or private health.
Upfront costs
She likes costs explained upfront and the paperwork and claims handled quietly in the background, so your visit is as smooth as possible.
Matching you to the right practitioner
When you first get in touch, you can expect a friendly voice and a few questions to match you to the right practitioner.
Good listening
Patience, friendliness and good listening are the qualities she values most.
Helping with the practical details
Most of the questions Abbie helps with are the practical ones — whether you need a referral, what an appointment costs, and what you’ll get back from Medicare or private health.
Keeping the details organised
Plenty happens out of sight, too — handling cancellations and chasing referrals, imaging and WorkCover approvals.
Supporting confidence through the health journey
Being part of someone’s recovery
What she enjoys most is seeing patients’ confidence grow through their health journey, and feeling part of someone’s recovery even though she’s not the one treating them.
More than ten years in childcare before healthcare
She came to healthcare administration after more than ten years in childcare — a bigger leap on paper than in practice.
Supporting patients and practitioners
Abbie is a Medical Secretary and one of the friendly first points of contact at MTP Health. She looks after phones and emails, books and schedules appointments, keeps the practitioners’ diaries running, and manages WorkCover claims and referrals.
You can ask us anything
No question is too small
Her message to patients: you can ask us anything, no matter how silly you think the question might be.
Beyond the clinic
Outside of work, Abbie is obsessed with the sea — you’ll find her snorkelling and swimming whenever she can — and she runs, currently training for half marathons. Originally from Worcestershire in England (yes, like the sauce), she’s been working abroad since she was 18, including stints in America and Europe, before settling in Sydney, and spends a lot of her time off flying home to see family.
Book an appointment with MTP Health
Take the next step with the MTP Health team and book an appointment at a time that suits you.