Isabella Bryant
Customer SupportIsabella is one of the first points of contact for patients at MTP Health, making sure they feel welcomed and supported from the moment they get in touch. She helps with answering questions, booking and rebooking appointments, coordinating surgical bookings, and generally looking after patients throughout their journey with the clinic.
Helping patients feel supported from the first contact
With around six years in customer service — the last three in healthcare — Isabella has learnt just how much a little patience and warmth can do to help people feel comfortable and supported.
Day to day, she coordinates surgical bookings, answers calls and emails, schedules allied health and surgical appointments, and helps patients with whatever questions come up.
Patience, warmth and good communication
Being friendly
Isabella believes it’s the little things that make the difference: being friendly, taking the time to listen, and making sure patients know what to expect.
Taking time to listen
Patience, kindness and good communication are the qualities she leans on most, because every patient is different.
Making things easier
What she enjoys most is getting to know patients and being part of their journey — seeing them achieve the goals they came in for, watching their confidence grow, and knowing she’s played a small part in making things a little easier.
Helping patients feel prepared
A lot of her work centres on helping patients understand what to expect before appointments, procedures and recovery.
Helping you know what to expect
Those questions often relate to upcoming procedures — how to prepare for surgery and what to expect during recovery — as well as appointment enquiries and MTP’s exercise programs.
Coordinating the practical details
A lot of her work also happens behind the scenes, from organising surgical bookings and liaising with hospitals to arranging pre- and post-operative appointments, preparing paperwork and helping with the financial side of procedures.
Making each step feel a little easier
Support throughout the journey
What she enjoys most is getting to know patients and being part of their journey — seeing them achieve the goals they came in for, watching their confidence grow, and knowing she’s played a small part in making things a little easier.
Around six years in customer service
Isabella brings around six years of customer service experience, with the last three spent in healthcare.
Supporting patients and the wider clinic
Day to day, she coordinates surgical bookings, answers calls and emails, schedules allied health and surgical appointments, and helps patients with whatever questions come up.
No question is too small
The team is always happy to help
Her message to patients is a simple one — the team genuinely cares about making your experience as positive and stress-free as possible. No question is too small, and they’re always happy to help.
Beyond the clinic
Outside of work, Isabella enjoys the gym, spending time at the beach and going on trips with friends. Something that tends to surprise people: she used to be really into dirt bike riding, a hobby she spent a lot of time on and loved.
Book an appointment with MTP Health
Take the next step with the MTP Health team and book an appointment at a time that suits you.