Katia Van Den Broek
Customer SupportKatia is often the first person you’ll speak to at MTP Health — whether that’s on the phone, over email or in person. As part of the customer support team, she makes sure every enquiry is answered and every patient has a smooth, positive experience from their very first contact.
Helping patients from their very first contact
With more than 16 years in customer service, seven of them in healthcare, Katia looks after patient bookings and referrals, coordinates appointments and billing for On Call Trauma patients, and works closely with our doctors and allied health practitioners to keep everything running smoothly.
A lot of her work happens quietly in the background: making sure every detail is organised before you arrive, and chasing the loose ends afterwards, from WorkCover approvals to calls with health funds and Medicare to sort out an invoice.
Warm, straightforward and proactive support
Answer every question
Patients most often come to Katia with questions about invoices, appointment times and pricing, or with concerns about a procedure or their journey at MTP Health.
Keep things organised
Her approach is straightforward and warm — answer every question honestly, and make sure everything behind the scenes is done before you walk in the door.
Patience and empathy
What she values most is patience, empathy and being proactive in helping patients feel supported throughout their experience.
Seeing patients improve
What she enjoys most is watching patients improve over the course of their treatment and get back to health.
Helping with the practical details
Katia supports patients with bookings, referrals, invoices, appointment times and pricing, while also helping with concerns about procedures or their journey at MTP Health.
Keeping everything moving
She coordinates appointments and billing for On Call Trauma patients and follows up the details that happen behind the scenes, including WorkCover approvals and calls with health funds and Medicare to sort out invoices.
Every question is welcome
Here to help
Her message to patients is simple: every question is welcome, the team genuinely cares, and they’re here to help.
More than 16 years in customer service
Katia brings more than 16 years of customer service experience, including seven years working in healthcare.
Supporting coordinated patient care
She works closely with our doctors and allied health practitioners to keep everything running smoothly and help patients have a positive experience from their first contact onwards.
Beyond the clinic
When she’s not at work, Katia loves spending time with her husband and kids, getting outdoors for bushwalks and runs, and heading out for a good breakfast. A few things that might surprise you: she has a background in physiotherapy, she’s originally from Brazil, and she’s a keen gardener.
Book an appointment with MTP Health
Take the next step with the MTP Health team and book an appointment at a time that suits you.