Rachel Guagliardo
Operations CoordinatorRachel is the Operations Coordinator at MTP Health, working behind the scenes to keep our clinics running smoothly so our teams can focus on what matters most — caring for patients.
Keeping MTP Health running smoothly
She coordinates the day-to-day operations across the clinics, supporting our surgeons, allied health practitioners and administration team. That means overseeing projects, streamlining processes and building the systems that keep everything ticking along.
As she puts it, no two days are the same — one day might involve coordinating clinic operations, the next troubleshooting a challenge or collaborating with the wider team on something new.
Understanding the patient journey from every angle
Customer service experience
Rachel brings more than a decade of customer service experience and over six years in leadership and team management.
Receptionist
Since joining MTP Health more than three and a half years ago, Rachel’s experience within the clinics began in Reception.
Surgical Bookings
She progressed from Receptionist to Surgical Bookings, building a deeper understanding of the patient journey and clinic processes.
Operations Coordinator
Rachel then moved through Administration Coordinator to Operations Coordinator, giving her a deep understanding of both the patient journey and how the clinics work.
Big-picture thinking with attention to detail
She believes the best operations roles keep sight of the big picture without losing the small details, because it’s often the little things that make the biggest difference to a patient’s experience.
Supporting patients at every stage
Though most of her work happens away from the appointment room, it’s all in service of the same goal: making sure patients feel supported, informed and cared for at every stage.
Helping create a positive experience
Making every interaction count
What she finds most rewarding is seeing patients have a genuinely positive experience — especially when they look forward to their visits rather than seeing them as a chore.
Supporting the clinical team
Rachel works behind the scenes to keep our clinics running smoothly so our teams can focus on what matters most — caring for patients.
No two days are the same
One day might involve coordinating clinic operations, the next troubleshooting a challenge or collaborating with the wider team on something new.
Beyond the clinic
Outside of work, you’ll usually find Rachel baking, getting lost in a good book, or catching up with friends and family over a nice dinner (with a bit of shopping whenever she gets the chance). She describes herself as an open book who loves a good chat — so don’t be shy saying hello.
Book an appointment with MTP Health
Take the next step with the MTP Health team and book an appointment at a time that suits you.