Sarah Causley
Medical SecretarySarah is a Medical Secretary at MTP Health, greeting patients and responding to enquiries by phone, email and in person, as well as organising allied health and surgical bookings and smoothing out anything else that keeps those processes ticking along.
Helping patients with bookings and preparation
With around seven years in customer service — the last five in healthcare — she’s well practised at helping patients with the specifics of their booking and what they need to prepare before seeing a practitioner.
Her approach is straightforward: explain the process as clearly as she can, and answer any questions or concerns along the way.
Clear, kind and empathetic patient support
Clear explanations
Her approach is straightforward: explain the process as clearly as she can, and answer any questions or concerns along the way.
A kind greeting
When you first contact the clinic, you can expect a kind greeting and someone genuinely willing to listen.
An empathetic approach
Sarah brings an empathetic approach to patients who may be struggling to find the help they need, making sure they feel seen.
Supporting your experience
She enjoys getting to know what people are hoping to get from their care and watching that take place — and finds it rewarding to feel part of a bigger process, hearing from patients how improvements in their strength and mobility have lifted their overall wellbeing.
Helping you prepare for your appointment
With around seven years in customer service — the last five in healthcare — she’s well practised at helping patients with the specifics of their booking and what they need to prepare before seeing a practitioner.
Keeping patient care organised
A lot of her work happens in the background, keeping every part of a patient’s care organised.
Part of the bigger process
Seeing patients make progress
She enjoys getting to know what people are hoping to get from their care and watching that take place — and finds it rewarding to feel part of a bigger process, hearing from patients how improvements in their strength and mobility have lifted their overall wellbeing.
Customer service and healthcare experience
With around seven years in customer service — the last five in healthcare — she’s well practised at helping patients with the specifics of their booking and what they need to prepare before seeing a practitioner.
Supporting bookings and patient enquiries
Sarah is a Medical Secretary at MTP Health, greeting patients and responding to enquiries by phone, email and in person, as well as organising allied health and surgical bookings and smoothing out anything else that keeps those processes ticking along.
We’re here to help
Patient care comes first
Her message to patients: we’re here to help, and we genuinely care about making sure you get everything you’re hoping for out of this experience.
Beyond the clinic
Outside of work, Sarah enjoys time with friends and family, pilates, and reading or watching a movie. One thing that’s no secret to her colleagues (she talks about it plenty): she really loves plants.
Book an appointment with MTP Health
Take the next step with the MTP Health team and book an appointment at a time that suits you.